My Account Help

What options are available to pay my bill?

• One-time payment through Safety's Online Bill Pay service
• SafetyInsurance.com via My Account or Guest Pay
• Safety Mobile App
• Pay by Phone 1 800 951-2100
• Enroll in AutoPay
• Mail a check or Money Order to: Safety Insurance PO Box 371312 Pittsburgh, PA 15250-7312

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Online Bill Pay Service

What is Safety’s Online Bill Pay service?

Safety’s Online Bill Pay is a payment service that offers policyholders the added convenience of paying their insurance premium online. You may make an online electronic check (ACH) payment free of charge. Online payments made by credit or debit card will be assessed a fee of $4.95 by Invoice Cloud, a third-party payment processor. Online Bill Pay is available 24 hours a day, 7 days a week.

Safety Insurance accepts the following as valid forms of payment:

• Personal or business checking accounts drawn on US banks
• MasterCard, Visa, and Discover credit cards
• Debit cards

Note: Payments from foreign bank accounts and savings accounts are not considered valid forms of payment.

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Who can use Safety’s Online Bill Pay service?

All policyholders may use Safety’s Online Bill Pay service as a guest by entering their policy number and zip code. Policyholders that sign up for My Account will be able to use advanced features, such as saving payment information, scheduling payments for a future date, and receiving alerts. Please note that in addition to combined bill accounts, payment is accepted for all policy types.

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What happens if my Online Bill Pay payment is returned unpaid by my financial institution?

Online Bill Pay transactions that have been returned unpaid by your financial institution will be reversed and a returned payment fee as specified on your bill will be added to the policy or combined bill account balance.

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Do I need to provide an e-mail address and/or telephone number?

Yes. A valid email address and day-time telephone number is required as a condition of using Online Bill Pay. We will use this information only in the event that we need to contact you regarding your payment.

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Can I make a partial payment or pay more than the minimum amount due?

Yes. Payments will be accepted for any amount up to and including the balance due with the following exceptions:

• $125,000 maximum daily payment amount for personal and business checking accounts
• $10,000 maximum daily payment amount for ATM debit/debit/credit cards

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Can I make more than one payment each month?

Yes, you may use Safety’s Online Bill Pay service many times throughout the month. The exception is that only one payment transaction of the same amount will be accepted per day for the same policy or combined bill account in order to prevent unintended, duplicate transactions.

When will my payment be reflected?

Electronic payments may take up to 2 business days to post to your account. If you have received a notice of cancellation for non-payment of premium, please refer to the notice of cancellation and contact your agent immediately if your payment will not post prior to 12:01am on the effective date of your cancellation.

Business days are when both Safety and our bank are open for business.

Safety's Holiday Schedule

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Why do I need a Confirmation Number?

A confirmation number is provided as evidence that an Online Bill Pay transaction has been submitted. The confirmation number will be provided when the transaction has been completed as well as referenced in the notification sent to you at the email address provided during your transaction. You will find the confirmation number as part of the Payment Message.

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What happens if there is a mistake or issue with my online payment?

If you believe that an error or problem has occurred with your Online Bill Pay transaction, you may contact Safety Insurance at (800) 951-2100 ext. 3200, between 8:15 am and 7:00 pm Monday through Friday. Please have your policy or combined bill account number available when you call.

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How can I change my saved banking information?

When paying your bill on Invoice Cloud's webpage, go to the "My Profile" drop down menu and select 'Payment Methods' to edit or delete your saved payment information.

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AutoPay

How can I enroll in AutoPay?

AutoPay is Safety Insurance's automatic premium-payment withdrawal program. For policies that are eligible, 5, 10 or 12 recurring monthly installments may be selected. Being enrolled in AutoPay provides the benefit of a reduced monthly installment billing charge.

How to sign up for Safety Insurance's AutoPay

Why can I not select a due date with 12 installments?

When choosing 12 installments, the withdrawal date automatically defaults to the same day of the month that the policy is effective. For instance, if a policy is effective on 1/22/2022, choosing 12 installments means that withdrawals will occur on the 22nd of each month. If having the choice of withdrawal date is preferred, we suggest selecting 10 installments instead.

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Why can I not select a due date of the 29th, 30th or 31st?

The 29th, 30th or 31st are not available as not every month contains those dates.

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What payment methods are supported by AutoPay?

You can enroll in AutoPay using a checking or savings account. Credit or debit cards are not eligible for AutoPay.

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Will I receive paper invoices when enrolled in AutoPay?

No, you will receive notification via email associated with your My Account when your invoice is available for viewing online. If you prefer, you may print a copy for your records.

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Will a manual payment stop the AutoPay withdrawal?

Manual payments made at least 3 business days prior to a scheduled withdrawal date may prevent the AutoPay payment. For additional details, please contact Safety Insurance during normal business hours

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If I have multiple policies, do I need to enroll/unenroll each policy on AutoPay?

Yes, each individual policy would need to be separately enrolled or unenrolled in AutoPay. Likewise, if banking information needs to be changed, please update all policies accordingly.

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How do I locate my bank routing number and checking account number?

A bank routing number is a unique nine-digit number that identifies a financial institution and is found at the bottom a check. The checking account number is found to the right of the bank routing number. It is important to note that the numbers on a deposit slip may not be the same as the numbers found on a check, so please be sure to use a check to obtain this information.

Personal Check

Business Check

How can I be sure that my information is secure and protected?

Safety uses Invoice Cloud to process payments. Invoice Cloud complies with all PCI (Payment Card Industry) security standards to keep your personal information secure. This means that you can pay online with confidence that your data is protected. Account information displayed within Invoice Cloud's payment portal is truncated to protect confidential data. The portal uses encryption and other security protocols that prevent third parties from reading or accessing your information while it is being processed.

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What is PCI Compliance and why is it so important?

PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information.

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