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Casualty Adjuster
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Job Summary:
Responsible for the fair and accurate disposition of non-complex
casualty claims through investigation, evaluation, and
settlement or recommendation within the authority level
granted, up to a maximum of $15,000 |
Duties: |
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Interprets and determines policy coverages
under the personal lines/private passenger auto insurance
policy |
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Investigates, analyzes, and evaluates liability
and damages |
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Develops and maintains case files that document
all action |
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Establishes adequate and timely reserves
in accordance with company guidelines |
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Provides equitable evaluations and settlements
through negotiations |
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Directs and monitors defense counsel in
the handling of cases in litigation, through conclusion
by trial or settlement |
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Identifies, investigates, and refers potential
fraudulent claims to SIU |
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Answers questions and resolves problems
within established levels of authority |
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Provides excellent customer service |
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Performs other activities as required |
Qualifications: |
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One-year minimum of auto liability adjuster
experience is required. |
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College degree required |
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Some experience with litigation preferred |
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Claims Records
Manager |
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Job Summary:
Manages the Claims Records Department that files claims
records and provides files from on site and off site locations
on request |
Duties: |
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Ensures that the department provides excellent
customer service according to company standards |
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Supervises the day to day activities of
staff to ensure that operational standards are met |
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Selects, develops, and appraises staff |
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Maintains the integrity of various paper/electronic
files and records |
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Develops and implements systems and procedures,
including measurement of data designed to improve unit
functioning and security and that are consistent with
unit goals and objectives |
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Prepares and monitors the unit budget |
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Performs other activities as required |
Qualifications: |
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High school diploma or equivalent required,
college degree preferred |
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2+ years in insurance claims required |
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Previous supervisory experience preferred |
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Casualty
Claims Examiner
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Job Summary:
We are located in Boston, but you can work from your home
in this telecommuting position.
You will be responsible for the fair and accurate disposition
of the Company’s most complex casualty claims through
investigation, evaluation, and settlement or recommendation
within the authority level granted by the Territorial
Claim Manager. |
Duties: |
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Interprets and determines policy coverages
under the personal lines and commercial lines classifications |
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Investigates, analyzes, and evaluates liability
and damages |
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Develops and maintains case files that document
all actions |
|
Establishes adequate and timely reserves
in accordance with company guidelines |
|
Provides equitable evaluations and settlements
through negotiations |
|
Directs and monitors defense counsel in
the handling of cases in litigation, through conclusion
by trial or settlement |
|
Identifies, investigates, and refers potential
fraudulent claims to SIU |
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Answers questions and resolves problems
within established levels of authority |
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Provides excellent customer service |
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Assists in training and provides a resource
to adjusters |
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Performs other activities as required |
Qualifications: |
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College degree or commensurate casualty
claims experience required |
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5+ years of experience handling MA auto
bodily injury claims required |
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Significant mediation and litigation experience
required |
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Senior Claims
Control Representative
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Job Summary:
Monitors and resolves problems regarding processing claims,
and issues payments according to Company standards. |
Duties: |
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Answers questions from staff, producers,
insureds, and claimants and resolves problems regarding
internal issues |
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Identifies and analyzes processing problems |
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Corrects problems |
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Provides excellent customer service according
to standards |
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Coordinates the daily production and functions
of the unit |
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Assigns work according to priorities |
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Schedules staff to ensure adequate coverage |
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Approves and issues payments according to
company standards |
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Prepares reports and verifies data |
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Prepares quality control reports and conducts
audits under the direction of the unit manager |
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Prepares regularly scheduled reports on
production, vendors, etc. |
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Reviews negative balance reports, locating
and resolving discrepancies |
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Oversees exception handling and tracks/reports
processing time |
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Assists the manager in training department
staff |
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Performs other activities as requested |
Qualifications: |
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College degree or commensurate work experience
required |
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2-3 years of experience processing claims
required |
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Word processing at 30+ wpm required |
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Experience as a work group leader preferred |
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Property Claims
Adjuster |
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Job Summary:
This position is designed to take initial claims via fax,
mail or phone from our agent, insured or claimant. The
adjuster sets up the claim, investigates the accident
or loss and makes a liability and deductible decision
and decision to pay along with applying an appropriate
surcharge or subrogation demand. |
Duties: |
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Sets up claims on WMS from information received
via fax, mail or phone call from our agent, insured or
claimant |
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Identifies and applies coverages and limits |
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Gathers information from witnesses, claimants,
and insured in order to establish liability and damages |
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Uses various software and databases to adjust
claim |
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Applies Massachusetts At-Fault Standard
to establish liability |
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Applies the appropriate surcharge according
to the Mass. General Law |
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Identifies all subrogation opportunities |
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Makes liability and deductible decision
and decision to pay |
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Fosters and maintains relationship with
agents through communication and customer service skills |
Qualifications: |
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College degree or insurance course work/experience
required |
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Superior organization skills and detail
orientation required |
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Customer service experience required |
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Excellent communications skills required |
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Ability to work co-operatively within a
team environment |
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Legal Secretary |
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Job Summary:
Insurance Defense Litigation firm located in Boston,
associated with Safety Insurance Company, is seeking
a Legal Secretary. The Legal Secretary will provide
the necessary administrative support the defense Attorney.
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Duties Include: |
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potential for growth as the firm expands. Responsibilities
include pleading preparation, scheduling and coordination
of meetings, litigation data maintenance, calendar management,
general office duties and other projects as assigned.
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Qualifications: |
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2-5 years of relevant legal administrative
work experience |
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Proficiency in MS Word, Excel, and Outlook
required |
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Strong organizational and communication
skills, with attention to detail are necessary |
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Familiarity with Computer Assisted Legal
Research a plus |
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College degree preferred |
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Underwriting Representative
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Job Summary:
Under the broad supervision of the Underwriting Manager,
supports the interests of the company and its agents by
reviewing ERP policies for accuracy and to insure correct
premium is assessed. Provides support to agency staff,
including resolving problems and answering technical and
system questions. Acts as a source of underwriting knowledge
for new employees, assists with employee training. Ensures
the ERP agents’ compliance with Safety procedures and
policies. |
Duties: |
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Provides written & verbal feedback to
agents and insureds in a clear concise manner |
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Maintains agent files |
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Reviews reports, interprets policy data
and makes underwriting decisions including policyholder,
operator, residential address and coverage information
using various resources. |
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Maintains current accurate documentation
on assigned agencies |
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Reviews pre-insurance requirements and insures
agency compliance |
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Insures the accuracy of new business, renewal
policies and endorsement transactions, ensuring accuracy
and analyzing data |
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Interprets and applies data contained in
the Massachusetts Private Passenger Manual and the Massachusetts
Private Passenger Policy Jacket to policy decisions |
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Reviews household member and coverage mismatches
to determine whether coverage should be granted. Reviews
and resolves Tip Sheets |
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Resolves SDIP errors |
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Builds relationships with assigned agencies,
acting as a resource on all underwriting related issues |
Qualifications: |
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College Degree preferred |
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2-3 years of MA Auto Underwriting experience
required |
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Ability to navigate and extract data from
various computerized systems |
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Claims Records
Clerk
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Job Summary:
Performs various clerical duties. |
Duties: |
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Assists in purging, requesting, returning,
and logging files held in off-site storage |
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Operates a photocopy machine |
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Performs other activities as required |
Qualifications: |
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High school diploma or equivalent required |
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1+ years of office and telephone experience
preferred |
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Ability to lift boxes weighing from 25-60
pounds required for off-site storage required |
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Familiarity with computer keyboard required
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Ability to communicate effectively required
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